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We are committed to providing our students with a transformational and high-quality educational experience within an inclusive academic community which promotes learning and personal development for all, and within which they will develop into independent and critical learners, achieve their full potential and make valuable contributions to society.  It is, therefore, important to us to provide a mechanism that students can use to address any issues that they feel might prevent or be preventing us from providing this experience.  Our Student Complaints Policy and Procedures provides such a mechanism. Our policy draws on guidance from the Office of the Independent Adjudicator (OIA), the Quality Assurance Agency (QAA) and our academic partner.

We have a separate procedure for Admissions Complaints and Appeals. Please see our Admissions feedback, complaints and appeals page for more information.

Quality and Enhancement Manual