Admissions feedback, complaints and appeals

Feedback

Unsuccessful applicants may be eligible to apply for an alternative course.

Feedback on individual applications will be provided on request. Requests should be sent to:

Admissions Department

Bloomsbury Institute

7 Bedford Square

London

WC1B 3RA

admissions@bil.ac.uk

Feedback will only be provided to the applicant and not to a third party, unless written permission has been provided by the applicant.

Complaints

Where an applicant believes there are valid reasons for complaining about how their application has been dealt with, the applicant should make a complaint to the Head of Quality and Compliance using the Admissions Complaint Form.

The completed form should be emailed to the admissions.complaints@bil.ac.uk .

The complaint must come from the applicant and must be submitted within three months of the conclusion of the admissions process against which the complaint is being made. A response will be provided to the complainant within 21 calendar days of receipt of the complaint.

If the applicant is not satisfied with the response they receive, they may appeal this decision. The Head of Quality and Compliance will not have any involvement in the appeal process.

Appeals

If an applicant is not satisfied with the response received following their complaint, they can submit a written appeal to our Academic Registrar by letter or email to:

Academic Registrar

Bloomsbury Institute

7 Bedford Square

London WC1B 3RA

academic.registrar@bil.ac.uk

The Academic Registrar will nominate a senior member of Bloomsbury Institute’s staff to investigate the applicant’s appeal (the ‘Investigating Officer’). The Investigating Officer will prepare a written report of: (i) the findings of the investigation; and (ii) any recommendations. The written report will be submitted to the Academic Registrar. The Academic Registrar, taking into account the written report and any recommendations therein, will make a decision with regard to the appeal. The Academic Registrar will inform the applicant of the decision in writing within 21 calendar days of receipt of the written appeal. The Academic Registrar’s decision is final.

Our Student Complaints Policy and Procedures does not apply to applicants.