Unsuccessful applicants may be eligible to apply for an alternative course. Feedback on individual applications will be provided on request. Requests should be sent to:
Admissions Department
Bloomsbury Institute
7 Bedford Square
London
WC1B 3RA
Feedback will only be provided to the applicant and not to a third party, unless written permission has been provided by the applicant.
Complaints
Where an applicant believes there are valid reasons for complaining about how their application has been dealt with, the applicant should make a complaint to the Admissions Complaint Form.
The completed form should be emailed to admissions.complaints@bil.ac.uk .
The complaint must come from the applicant and must be submitted within three months of the conclusion of the admissions process against which the complaint is being made. A response will be provided to the complainant within 21 calendar days of receipt of the complaint.
If the applicant is not satisfied with the response they receive, they may appeal this decision. The Head of Admissions will not have any involvement in the appeal process.
Appeals
If an applicant is not satisfied with the response received following their complaint, they can submit a written appeal to the Deputy Chief Operating Officer (Deputy COO) by letter or email to:
Deputy Chief Operating Officer
Bloomsbury Institute
7 Bedford Square
London WC1B 3RA
Email: deputycoo@bil.ac.uk
The Deputy COO will nominate a senior member of Bloomsbury Institute’s staff to investigate the applicant’s appeal (the ‘Investigating Officer’). The Investigating Officer will prepare a written report of: (i) the findings of the investigation; and (ii) any recommendations. The written report will be submitted to the Deputy COO. The Deputy COO, considering the written report and any recommendations therein, will make a decision on the appeal. The Deputy COO will inform the applicant of the decision in writing within 21 calendar days of receipt of the written appeal. The Deputy COO decision is final.
Our Student Complaints Policy and Procedures does not apply to applicants.