Whatever the type of concern that a student might have, if necessary, we are very happy to arrange an informal face to face chat to see if we can resolve the matter quickly. Particularly for assessment appeal enquiries, our Academic Administration team (firstname.lastname@example.org) based at 7 Bedford Square are available to provide advice and guidance – students can send an email with their enquiry in the first instance. For complaints related to academic study, we would suggest that students firstly talk or arrange to meet their lecturer – or if more appropriate, their Module or Course Leader. Other areas of complaint can be raised with the Student Staff Liaison Manager (email@example.com) based at Dilke House.
Should a student feel that would like independent and impartial advice, they should visit the Student Guild at Dilke House or email them at firstname.lastname@example.org.
Like all higher education providers in the UK, the QAA Quality Code states we must meet certain Expectations for Concerns, Complaints and Appeals. These are: