Whatever the type of concern that a student might have, if necessary, we are very happy to arrange an informal face to face chat to see if we can resolve the matter quickly. Particularly for assessment appeal enquiries, our Academic Administration team (firstname.lastname@example.org) are available to provide advice and guidance – students can send an email with their enquiry in the first instance. For complaints related to academic study, we would suggest that students firstly talk or arrange to meet their lecturer – or if more appropriate, their Module or Course Leader. Other areas of complaint can be raised with the Academic Registrar (email@example.com).
Should a student feel that would like independent and impartial advice, they should contact the Student Guild on firstname.lastname@example.org.
We have a separate procedure for Admissions Complaints and Appeals. Please see our Admissions feedback, complaints and appeals page for more information.
Like all higher education providers in the UK, the QAA Quality Code states we must meet certain Expectations for Concerns, Complaints and Appeals. These are: