Where an applicant believes there are valid reasons for complaining about how their application has been dealt with, or how the Student Protection Plan has been applied, the applicant should make a complaint to the Director of Admissions, Compliance and Risk Assurance using the Admissions Complaint Form. The completed form should be emailed to admissions.complaints@bil.ac.uk.
The complaint must come from the applicant and must be submitted within three months of the conclusion of the admissions process against which the complaint is being made. A response will be provided to the complainant within 21 calendar days of receipt of the complaint.
If the applicant is not satisfied with the response they receive, they may appeal this decision.
Appeals
If an applicant is not satisfied with the response received following their complaint, they can submit a written appeal to the Deputy Chief Operating Officer by letter to:
Deputy Chief Operating Officer
Bloomsbury Institute
7 Bedford Square
London WC1B 3RA