Coronavirus: How we’re supporting you
We know many of you may be feeling worried or stressed during these difficult and uncertain times, but we want you to know we’re here and doing all we can to support you.
Your health and wellbeing is our number one priority and is at the heart of every decision we make as we respond to coronavirus.
Whatever happens, teaching and support will continue, and you will still be able to complete your studies this year.
We’ve created this page to keep you updated about the on-going coronavirus situation and how it is affecting Bloomsbury Institute and you, our students.
Please keep an eye out for our regular updates and if you need any support or advice on your studies please do call us on 020 7078 8840.
Student Loans Company (SLC)
The SLC portal for 20-21 is open and applications are being dealt with in record time.
We are offering all students support to help with their applications and encouraging everyone to apply now to make sure everything’s in place for the next academic year.
Good news – SLC’s phone lines have re-opened after their customer contact centre closed last week.
They are currently running a reduced service with fewer staff answering calls, meaning it will take longer to get through to them than normal. If you’re struggling, please give them a call back later on. Click here for more information about how to contact them.
SLC have also set up a dedicated Q&A page for students – please head to this page to keep updated.
If you have any questions at all, please contact our Finance team on email@example.com.
Exams and assessments
As we are no longer able to run exams and assessments on campus alternative arrangements have been made.
All on-site exams and time-constrained assessments (TCAs) will now be conducted online through Canvas submissions. Here’s how it will work:
- Your exam or TCA will be available at exactly the same time that the face-to-face exam would have started.
- You will have 50% more time to complete and upload the assessment.
- You will submit the Exam Paper into a normal Canvas submission area.
All other assignments will be submitted online as normal.
We understand the pressures many of you are under due to the current circumstances, and we have decided to give an automatic 14 calendar day extension for all other submissions which have a deadline of up to and including the 9th of April. The 14 calendar days will be counted from your original date of submission and includes weekends.
This extension applies to all your other (non-exam) Semester 2 second assessments and does not include dissertations and projects as the submission dates for these are after the 9th of April.
Last week we rolled out online teaching of all lectures, tutorials and support services. Feedback is good so far but do let us know if there’s anything we can do to make things work better for you.
Who to contact
If you’re a student and have any questions you can call our main number – 020 7078 8840 – between 10am and 4pm. Please also call this number if you’re struggling to access a computer or laptop and we will do our best to find a solution.
You can still log issues through the Student Self-service Portal (SSP) and we will respond as quickly as we can.
If you’d like any support or need someone to talk to, the SEWS team and Disability Advisor are still available over the phone or by email. Click here for more information about how you can get emotional support from the SEWS team and a list of support and resources available elsewhere.
And you can still contact your lecturer over the phone, email or by organising a virtual meeting if you need any study support.
The Government update their advice daily. Please familiarise yourself with the latest advice here.
As of Monday 23 March, the Government has ordered everyone to stay indoors to stop the spread of coronavirus.
You can only leave your home:
- to shop for basic essentials
- to exercise once a day
- for any medical need
- to travel to and from work, only when absolutely necessary.
If you do need to go outside, stay at least 2 metres or 3 steps away from other people.
The NHS website has more information about how to stop the spread of infection and the signs and symptoms of coronavirus.
If you feel unwell and have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
More support and advice