Coronavirus: How we’re supporting you

We know many of you may be feeling worried or stressed during these difficult and uncertain times, but we want you to know we’re here and doing all we can to support you.

Your health and wellbeing is our number one priority and is at the heart of every decision we make as we respond to coronavirus.

We’ve created this page to keep you updated about the on-going coronavirus situation as well as help you get the support and guidance you need.

Head to the pages below for updates and support resources about your studies, finances and wellbeing services. 

Visiting campus

All teaching is currently taking place in-person. To help keep you safe, all students and staff must wear face masks in our new facilities at 373 – 375 Euston Rd, and in communal areas of 7 Bedford Square, unless medically exempt. Face coverings will be available in reception areas should you need one.

If you do test positive or are told to self-isolate, please let the SEWS team know by submitting an SSP to report your absence. You will also need to email, informing the Estates and Facilities team that you have tested positive and which classes you have attended in the last 7 days. They will then contact all students who have been in close contact with a positive case, strongly advising you to get yourself tested.

All our students are welcome to visit campus for pre-planned activities, to speak to our staff or to access the computer lab.

To meet with any staff members, simply book an appointment with the person at least 24 hours in advance.

To use our computer lab, please contact at least 24 hours beforehand to book a space. To avoid desk sharing, any booking made will be for the whole day.

Although not mandatory, we do advise that you test yourself before travelling to campus. You can do this through your local community testing programme, ordering a free test online or collecting a test kit from participating chemists.

You must not visit campus if you are feeling unwell or think you may have Covid-19 or the flu.

Who to contact

If you’re a student and have any questions you can call our main number, 020 7078 8840.

You can still log issues through the Student Self-service Portal (SSP) and we will respond as quickly as we can. We recommend you use SSP if you need any hard copies of letters or anything related to your Student Card and we will post them to you.

If you’d like any support or need someone to talk to, the SEWS team and Disability Advisor are still available over the phone or by email. Click here for more information about how you can get emotional support from the SEWS team.

You can still contact your lecturer over the phone, email or by organising a virtual meeting if you need any study support.

Government advice

The Government update their advice on a regular basis. Please familiarise yourself with the latest advice here.

NHS advice 

The NHS website has more information about how to stop the spread of infection, the signs and symptoms of coronavirus and what to do if you think you have symptoms.