If you are in immediate danger, you should contact the emergency services on 999. For non-emergency enquiries, you can call 101.
Information on external organisations that you can contact in relation to hate crime, rape, sexual assault, domestic abuse and violence, and other crimes can be found below.
| Bullying and Harassment |
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| Citizens Advice provides some information on bullying and harassment Family Lives provides some information and advice on bullying at University On Your Side is the only UK-wide support and reporting system for anyone who identifies as East and Southeast Asian (ESEA) who has experienced racism or any other forms of hate. It is free to use and available in multiple ESEA languages. The staff are trained in cultural competency as well as trauma-informed approaches. Young Minds has put together a blog on how to deal with online bullying at University |
| Hate Crime |
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| All hate crime Stop Hate UK 24-hour helpline: 0800 138 1625 Antisemitic hate crime Community Security Trust or 24-hour reporting line: 0800 032 3263  Anti-Muslim hate crime Tell Mama 0800 456 1226 / info@tellmamauk.org  Anti-LGBTQ+ hate crime GALOP National LGBT+ Domestic Abuse Helpline: 0800 999 5428 LGBT+ Hate Crime Helpline: 020 7704 2040 True Vision Stand Against Racism and Equality (SARI) – an organisation who provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based. Helpline: 0117 942 0060 |
| Rape and Sexual Assualt |
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| Independent Sexual Violence Adviser (ISVA) – Many specialist support agencies offer an Independent Sexual Violence Adviser (ISVA) service to victims/survivors of rape and sexual assault. An ISVA is trained to look after your needs, and to ensure that you receive care and understanding. They will help you understand how the criminal justice process works, and will explain things to you, such as what will happen if you report to the police, and the importance and process of forensic DNA retrieval. An ISVA is there to provide you with information only so that you can make the right decision for you. By contacting them, you are not expected to report any offence to the police. Lifecentre – Support for survivors of sexual abuse and anyone supporting them, including a helpline, text support and email counselling. Tel: 0808 802 0808 or text 07717 989 022. Rape Crisis (for women) – Rape Crisis offers confidential emotional and specialist support for victims and survivors of sexual violence. Helpline: 0808 802 9999 Available every day of the year between 12pm – 2.30pm and 7pm – 9.30pm. Live online chat service is also available.  Rape Crisis – You can contact our 24/7 Rape & Sexual Abuse Support Line and speak to one of our specialists – at any time of the day or night. Call free on 0808 500 2222 or go to the website to start a free online chat Revenge Porn Helpline Open 10am – 4pm, Monday to Friday – Tel: 0345 600 0459. Safeline – a dedicated service for men and boys in England and Wales affected by sexual violence and abuse and those who support them. National helpline: 0808 800 5005 (Monday – Friday 9am – 8pm and Saturday – Sunday 10am – 2pm) Office telephone: 01926 402 498 (Monday – Friday 9am – 5pm) Male Survivor SMS Text Service – text 07860 065187 (texts are charged at your standard rate). Male Survivor Email Service email support@safeline.org.uk Safelives – Information and resources with people living with domestic abuse. Solace Women’s Aid – Advice and support for women for domestic abuse and sexual violence. If you require urgent help, please call 0808 802 5565 for free confidential advice. Sexual Assault Referral Centres (SARCs) offer medical, practical and emotional support to anyone who has been raped, sexually assaulted or abused. SARCs have specially trained doctors, nurses and support workers to care for you.  Survivors Gateway – Survivors’ Gateway is a website that connects people who have experienced sexual violence with specialist services in London. You can find online referrals, helplines, crisis support, resources etc. Tel: 0808 801 0860 Survivors UK (for men) – Support and help for male and non-binary survivors of sexual violence, providing counselling, practical help and community on your healing journey. They provide one-to-one counselling services (delivered face to face, by telephone and online), groupwork counselling, an independent sexual violence advisor (ISVA) service, an online national helpline, and a civil law clinic. Web Chat Office Telephone: 0203 598 3898 (Monday – Friday 09:30 – 17:00) Text: 020 3322 1860 (Monday – Sunday 12pm – 8pm) Email: help@survivorsuk.org The Havens – There are three centres in London for patients who have been raped or sexually assaulted in the past 12 months. 020 3299 1599 (9am-5pm, Mon-Fri) Camberwell Haven (near King’s College Hospital) Whitechapel Haven (near Royal London Hospital) Paddington Haven, near to St Mary’s Hospital The Havens specialist – Support for people who have been raped or sexually assaulted. For urgent advice and appointments, please call 020 3299 6900. The Survivors Trust – A national umbrella organisation for specialist rape and sexual abuse support services in the UK, offering a directory of local support services. Helpline: 0808 801 0818 Text Service: 07860 022 956 Email: helpline@thesurvivorstrust.org Women’s Trust Specialist domestic violence counselling in some borough, but support groups and workshops are pan-London. Tel: 020 7034 0303 (Monday to Friday 9:30am – 5pm). Email office@womanstrust.org.uk. Women and Girls Network – Counselling and support to help women and girls recover from violence. Tel: 0808 801 0660. Victim Support – Free and confidential support to help you deal with your experience, whether or not you report the crime. They also support witnesses of crime. Tel: 0808 168 9111. |
| Domestic abuse and violence |
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| Ashiana Sheffield (Mainland only) Aims to help prevent murder and serious harm to Black, Asian, minority ethnic and refugee women in England, Wales and Scotland as a result of domestic abuse and forced marriage and ‘honour’-based violence. Also supports children and young people. Tel: 0114 255 5740. Black Minds Matter UK – A service connecting Black individuals and families with free mental health services by professional Black therapists to support their mental health. DeafHope – Domestic and sexual violence service for deaf communities. Online: https://signhealth.org.uk/contact/ Main Office – Text ONLY: 07966 976749 / Email: info@signhealth.org.uk Therapies Team – Text 07984 439473 / Email: therapies@signhealth.org.uk / Phone 07966 976747 Jewish Women’s Aid – Domestic Abuse Helpline Service for Jewish women and children who have experienced domestic abuse. Web chat available: Monday and Wednesday 15:00 – 17:00 and Tuesday and Thursday 10:00 – 12:00 or Tel: 0808 801 0500. LGBT Foundation – Their domestic abuse service offers support to individuals who are currently at risk of or who have previously experienced domestic abuse whether this is from a partner(s), ex-partner(s), or family member(s). This service provides practical help and advice, and emotional support for those who have been, or currently are experiencing domestic abuse. Advice – Support: 0345 3 30 30 30 ManKind – For me – A confidential helpline for male victims of domestic abuse and domestic violence across the UK as well as their friends, family, neighbours, work colleagues and employers. They provide an information, support and signposting service to men suffering from domestic abuse from their current or former wife, partner (including same-sex partner) or husband. Helpline: 01823 334244 (weekdays, 10am – 4pm). If you are a survivor looking for support you can find a register of services available to you at www.1in6.uk. Muslim Community Helpline – A national service for anyone who identifies as Muslim seeking support with their mental health. Helpline open Monday to Friday from 10 am to 1 pm, with extended service hours available. Male and female operators available. Tel: 020 8908 6715 or 020 8904 8193. Muslim Women’s Network UK – for Muslim women experiencing/at risk of abuse Phone: 08009995786 – 03039995786 National Association for People Abused in Childhood (NAPAC) – UK-wide support line for adults who have suffered any type of abuse in childhood including physical, sexual, emotional abuse or neglect. Helpline: 0808 801 0331 (Monday – Thursday 10am-9pm, Friday 10am-6pm) Email: support@napac.org.uk National Helpline (Live chat available Monday to Friday 3 pm to 10pm) National Stalking Helpline – Suzy Lamplugh Trust gives practical information, support, advice, safety planning, and legislation to victims of stalking, their friends, family, and professionals working with victims. Tel: 0808 802 0300 (Open: 09:30 – 16:00 weekdays, except for Wednesday when it is open 9.30am – 8pm) Email: via online form Refuge (for women and children) – Refuge supports women and children who experience all forms of violence and abuse, including domestic violence, sexual violence, female genital mutilation, forced marriage, so-called ‘honour’-based violence, and human trafficking and modern slavery. Domestic Violence Helpline: 0808 200 0247 (24-hour freephone) Respond – Helps children and adults with learning disabilities who have experienced abuse or trauma, as well as those who have abused others, through psychotherapy, advocacy and other support. Tel: 020 7383 0700. Respect Men’s Advice Line – Men’s Advice Line is a team of friendly Advisors who will listen and believe you. Their team is available to offer you non-judgmental support, practical advice and information. Their focus is to increase the safety of men experiencing domestic abuse (and the safety of any children) by providing confidential support. Contact by phone, email and webchat. Freephone 0808 8010327 Southall Black Sisters – Advice for Black (Asian and African-Caribbean) women with issues including domestic abuse, forced marriage, immigration and homelessness. Tel: 0208 571 9595. The Forced Marriage Unit – Joint initiative between the Foreign Office and Home Office. Assists actual and potential victims of forced marriage, as well as professionals. Tel: 020 7008 0151 or email fmu@fcdo.gov.uk Women’s Aid – The national charity working to end domestic abuse against women and childern. Information and support can be found here. Email: helpline@womensaid.org.uk A live chat service is also available. |
| Victims of Crime |
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| Hourglass – The Hourglass mission is to end the harm, abuse and exploitation of older people in the UK. They support older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect. Hourglass’ confidential services provide information and support to older people, or anyone concerned about an older person who is at risk of, experiencing, or recovering from any form of abuse or neglect. Freephone: 0808 808 8141 (Available 24/7) Free text service: 07860 052 906 Online chat support: https://wearehourglass.org/hourglass-services Email: helpline@wearehourglass.org  Spike Aware UK – a charity that aims to build a movement to empower victims of drink and needle spiking crime. The Revenge Porn Helpline – supports adult victims of intimate image abuse, also known as, revenge porn, who live in the UK. They provide advice, guidance and support with helping to remove intimate content which has been non-consensually shared online. Telephone: 0345 6000 459 (10am – 4pm Monday – Friday, excluding bank holidays) Email: help@revengepornhelpline.org.uk Anonymous reporting form: https://swgfl.org.uk/whisper/rph1/ Victim Support – Victim Support helps people affected by all types of crime. It provides free confidential support for people affected by crime and traumatic events — regardless of whether they have reported the crime to the police or when it occurred and for as long as it is needed. Helpline: 0808 1689 111 (free calls) 24 hours a day, 365 days a year. Text Relay: use the Relay UK app or contact us in BSL. Start a live chat. |
| Mental Wellbeing and Mental Heath Support |
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| PAPYRUS (Prevention of Young Suicide) Hopeline 247: 08000684141 Text: 88247 Samaritans Talk to the Samaritans any time you like, in your own way, and off the record. Tel: 116 123 Standalone provides support and advice to estranged students. Sharan A national service for South Asian women in the UK offering support and signposting. Call 0844 504 3231 for support or more information. Switchboard UK – National helpline for LGBTQIA+ in need of emotional support for isolation, low mood, anxiety or hate crime. Tel: 0300 330 0630 everyday from 10am to 10pm. TASA – a youth youth-powered community that believes everyone deserves to have fun without fear. Their company is driven and run by the target audience; a group of analysts aged 18- 24 supported by a small number of advisers who are subject matter experts. The Listening Place – provides free, regular, face-to-face support so that people can talk openly about their suicidal feelings. They aim to make contact within 24 hours and to offer a first appointment within 7 days. Phone: 02039067676 |