Coronavirus: Emotional support and online resources

Friday 3rd April 2020

It’s an uncertain and difficult time and we know some of you may be feeling anxious, overwhelmed and possibly unable to cope.

We also know that you may be going through other things in your life that may or may not be related to coronavirus.

Whatever you’re going through, we want you to know that you shouldn’t be experiencing this alone as you can speak to us.

Our offices may be closed and teaching and assessments may be taking place online, but our support team are here for you and are available to speak to you as normal.

If you’re experiencing any difficulties or going through something, whether it affects your studies or not, you can reach out to our Centre for Student Engagement, Wellbeing and Success (SEWS) team and our Disability and Wellbeing Advisor. You can contact them on our main number, 020 7078 8840, by asking for the SEWS team. Or you can email them at

Outside support

We also understand that you may not want to speak to one of our team and that you would prefer to speak to a professional elsewhere. There are many organisations based locally in London and across the UK offering help, support and advice on a range of issues. Many of these organisations are available as normal and run helplines and online chat services.

We’ve put together a list of these key organisations and the ways you can contact them below. If there’s any we’ve missed out and you think would be helpful to include for others, please do let us know.


Website: Alcoholics Anonymous


Helpline: 0800 9177650 (freephone)

Website: Recovery

Helpline: 0203 553 0324 (24-hour free call back help service)

Website: We are with You

An online chat service is available.


Website: Cruse Bereavement Care National


Helpline: 0808 808 1677

Citizen’s Advice

Website: Citizen’s Advice

Adviceline: 03444 111 444

Contraception & Sexual Health

Website: British Pregnancy Advisory Service

Abortion and emergency contraception services.

Call: 08457 304030

Website: National Aids Trust Helpline

For support and advice about HIV.

Call: 020 7814 6767


Sexual Health Helpline: 0800 567 123 (freephone)

Website: Terence Higgins Trust

Call: 0808 802 1221 for an adviser or 020 7812 1600 for switchboard.

Domestic Abuse & Violence


Website: Refuge

Domestic Violence Helpline: 0808 200 0247 (24-hour freephone)

Women’s Aid

Website: Women’s Aid


A live chat service is also available.


Website: ManKind

Helpline: 01823 334244 (weekdays, 10am – 4pm)

Drug Abuse

Website: We are with You

An online chat service is available.

Website: Talktofrank


Call: 0300 123 6600 (available 24 hours, 7 days a week)

Text: 82111

Live online chat is also available 2pm – 6pm, 7 days a week.

Website: Recovery

Helpline: 0203 553 0324 (24-hour free call back help service)

Eating Disorders

Website: Beat


Helpline: 0808 801 0677

One-to-one webchat is also available.

Website: Recovery

Helpline: 0203 553 0324 (24-hour free call back help service)


Website: Centrepoint

Helpline: 0808 800 0661 (freephone, Monday-Friday, 9am – 5pm)

Online chat is also available.

Website: Shelter

Helpline: 0808 800 4444 (freephone, open every day of the year, 8am – 8pm on weekdays and 9am – 5pm on weekends)

Live web chat is also available.

Website: St Mungo’s

Call: 020 3856 6000


Mental Health

Website: Campaign Against Living Miserably

Mental health support specifically for men.

Webchat (available 5pm – midnight every day)

Helpline: 0800 58 58 58 for outside London or 0808 802 58 58 for in London (5pm – midnight every day).

Website: Mind

Call: 0300 123 3393


NHS Direct Helpline: 111 (free call service 24 hours a day, 7 days a week)

Mood self-assessment

Counselling for students

Website: Papyrus

For people under the age of 35.



Call: 0800 068 41 41

Text: 07786 209697

(Open 10am – 10pm in the week, and between 2pm and 10pm at weekends and bank holidays).

Website: Rethink

Call: 0300 5000 927


(Online web chat is also available, every weekday, 10am – 1pm).

Website: Sane Line

Support Forum

Call: 0300 304 7000 (4.30pm – 10.30pm, every evening)


Website: Silverline

For people over the age of 55.

Helpline: 0800 4 70 80 90 (freephone service available 24 hours a day, every day of the year)

Website: Student Minds

Website: Student Space

Call: 0808 189 5260 (available 4 – 11pm every day)


Live web chat is also available.

Website: The Samaritans

Helpline: 116 123 (freephone, 24 hours a day, 7 days a week)


Rape and Sexual Assault

Website: Rape Crisis

Helpline: 0808 802 9999 (available every day of the year between 12pm – 2.30pm and 7pm – 9.30pm)

Live online chat service is also available.

Self Harm

Website: Harmless



Website: MindOut

Call: 01273 234839


Online chat support is available most evenings, 5.30pm – 7.30pm, and on Sundays from 2 – 4pm, with additional hours most days.

Website: Switchboard


Helpline: 0300 330 0630 (available 10am – 10pm every day)

Online chat is also available.

Victims of Crime

Website: Victim Support

Helpline: 08 08 16 89 111 (free calls)

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