1. ‘I cannot quite finish my assignment on time. I can get it ready to submit by a few days after the submission deadline. What should I do?’
You can submit any piece of work up to 7 calendar days after the deadline. However, the mark will be capped at 40%. This means that however good the work is, the maximum mark you can receive is 40%.
2. ‘I have come down with the flu and with the assignment submission date fast approaching, I know I will not be able to submit on time. What should I do?’
It may be possible for students to agree an extension to submit their coursework up to a maximum of 2 weeks after the deadline. This only applies in the case of first submission opportunities; it does not apply to second ‘resit’ opportunities.
To apply for an extension, students should make a request via the Student Self-service Portal (SSP) with any relevant supporting documentation. You will be notified of the decision by the Academic Adminisrator responsible for your course.
3. ‘A member of my family has very recently become seriously ill and I am the only carer. I have assignments and exams coming up very soon. I don’t want to give up my studies. I just need to put off the work for now and catch up later. What should I do?’
This type of very serious event, which could not have been predicted, would fall under a Mitigating Circumstances Application.The first step would be for a student to raise an SSP request and state the circumstances briefly but clearly. Registry will then advise whether the request fits within Mitigating Circumstances and, if it does, will direct the student to complete and submit (via the SSP) an application form and any evidence that can be provided. Applications are logged by Registry and then sent to the University of Northampton for a decision.
Under no circumstances should students send Mitigating Circumstances applications directly to the University of Northampton.
Remember that mitigating circumstances can be defined as being events that have significantly disrupted a student’s studies. They must be serious or acute and beyond a student’s ability to foresee and control. Often, a simple extension will be an adequate solution for a student who has been unable to submit work on time. Where matters are more serious and an extension is not enough, mitigating circumstances should be applied for.
4. ‘My family circumstances have suddenly changed and I cannot now continue on the course, but believe I will be able to come back in a year. What should I do?’
We would recommend you first discuss the matter in person with an Advisor in the Centre for Student Engagement, Wellbeing and Success or email email@example.com. After this, you would need to complete the Study Break Form and submit this to us via the SSP.
5. ‘I have decided that the course is not for me and I am sure that I want to leave and not come back. What should I do?’
We will, of course, respect your wishes, but first, please do come in and have a quick chat with an Advisor in the Centre for Student Engagement, Wellbeing and Success. There could be another way for you to consider and of course, there could be financial or other implications. It is very important that a Withdrawal Form is completed and submitted to us, so it is very clear to both Bloomsbury Institute and yourself of the date that you left us and the reason(s) for this. This needs to be submitted via the SSP or by email to firstname.lastname@example.org
6. ‘I have started my course but actually now think I should have chosen a different course. Can I change?’
This depends on two things: whether you have the right academic credentials for the different course and at what point in time you are asking to transfer courses. As part of any possible transfer process, students need to meet with the Course Leader for their current course. During the meeting, the Course Leader will be able to establish whether a student is able to transfer (and whether there are any additional requirements) and also to tell you if it’s too late or not. Generally speaking, transfers will not be possible beyond the first two weeks from enrolling on the current course.
7. ‘I am not very happy with the way I have been taught recently and I want to complain.’
We hope this kind of issue never arises, but if you feel you want to complain, then please let Bloomsbury Institute try and resolve things informally and face to face. Please do approach a member of staff that you feel is most relevant to the nature of your complaint. In this example, it would be best to talk to the lecturer(s) concerned or if this is awkward, then arrange to see the Course Leader for your course. Additionally, or alternatively, discuss the matter in person with an Advisor in the Centre for Student Engagement, Wellbeing and Success. If they cannot resolve the matter, you will need to make the complaint formal and submit a Student Complaint Form to us. Send the form for the attention of the Academic Registrar at email@example.com or hand it in at Reception.
Students who are considering making a complaint should consult with Bloomsbury Institute’s Registry in the first instance at firstname.lastname@example.org. Registry will be able to advise or seek further information as to whether the complaint should be dealt with under Bloomsbury Institute’s procedure or that of the University of Northampton.
Students are entitled to impartial and confidential advice. If a student wishes to discuss a matter that they feel is sensitive in any way, then please speak to an Advisor in our Centre for Student Engagement, Wellbeing and Success or email email@example.com ) who will be able to direct you to an appropriate advisory service.
Full information about the complaint process and procedure can be found by clicking here.
8. ‘I have just received my assignment grade and I am not happy; I think the markers have not followed the correct procedure and this has affected my grade. I want to appeal.’
Before making a formal Assessment appeal (by completing a form), students should discuss the matter informally with a member of the academic team; this could be your lecturer or Course Leader. We may be able to resolve the matter without the need for a formal appeal. If you do submit a formal appeal, Bloomsbury Institute will forward the completed application form to the University of Northampton for a decision. Please send your appeal application to firstname.lastname@example.org or submit a completed form in person at Reception for the attention of the Academic Registrar.
Students must note that disagreement with the academic judgement of an Examination Board in assessing the merits of an individual piece of work, or in reaching any assessment decision based on the marks, grades or other information relating to a student’s performance is not grounds for a claim.
Students are entitled to impartial and confidential advice; if a student wishes to discuss a matter that they feel is sensitive in any way, then an Advisor in our Centre for Student Engagement, Wellbeing and Success should be approached (via Reception or email@example.com) to direct the student to appropriate advisory services.
9. ‘I have heard that I might be eligible for a Scholarship. How do I apply?’
Firstly, please see if you may be eligible by following the link below:
10. ‘I have missed classes as I have been ill. What should I do?
To cover the first 7 days of sickness, you should upload to the Student Self-service Portal (SSP) a Self-certification Form. However, if you are absent through sickness for more than 7 days, you will need to provide documentary evidence of this e.g. a letter from your doctor or counsellor to confirm your illness. The letter should be current and indicate the period affected with precise dates. You can find further information on this in our Engagement Policy.
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