Complaints and Appeals

UK Quality Code

Within this section, staff and students should refer to the following Expectation(s) from the UK Quality Code. For additional guidance, reference should be made to the Indicators within the stated Chapter(s) of the UK Quality Code.

Expectation (Chapter B9)

‘Higher education providers have procedures for handling academic appeals and student complaints about the quality of learning opportunities; these procedures are fair, accessible and timely, and enable enhancement’.

Indicator(s)

http://www.qaa.ac.uk/assuring-standards-and-quality/the-quality-code/quality-code-part-b

Overview

Complaints

At the London School of Business and Management (LSBM), we are committed to providing our students with a transformational and high-quality educational experience within an inclusive academic community which promotes learning and personal development for all, and within which they will develop into independent and critical learners, achieve their full potential and make valuable contributions to society.  It is, therefore, important to us to provide a mechanism that students can use to address any issues that they feel might prevent or be preventing us from providing this experience.  Our Student Complaints Policy and Procedures provides such a mechanism. Our policy draws on guidance from the Office of the Independent Adjudicator (OIA), the Quality Assurance Agency (QAA) and our academic partners.

Appeals

We recognise that there may be circumstances where a student claims that there has been an error in the conduct of assessment processes.

For students on our HND in Business, our Student Assessment  Appeals Policy and Procedure defines the grounds for considering such claims and is designed to ensure that they are dealt with fairly and consistently.

Students who are enrolled on one of our university courses, and who wish to make a complaint about academic decisions made by LSBM and/or its academic partner, the University of Northampton, should appeal under the University’s procedures.