Frequently Asked Questions

* Face-to-face Support and Training (1) Your Digital Essentials Canvas module & the computer lab sessions held during induction are the place to learn how to use IT & LT systems. Support after this is available in the Student Hub

Attendance Management System (6) Attendance is recorded using a swipe card system and there is a portal you can login and check your swipes

BOLD (Online Library and Databases) (3) This is for all inquiries relating to Bloomsbury Online Library and Databases.

Canvas (VLE) (4) Virtual learning environment (VLE) where you will find most of the materials for your course

How Do I Print, Copy & Scan (5) How to use our printing facilities

Office 365 Email Account (5) Includes Outlook email and installing Office 365 desktop versions
Note your 365 account (email/password) are also used for accessing Canvas

Online Support and IT Tickets (4) Advice on what information to provide so we can resolve issues fast

Password Protection (2) How to protect and create a secure password

SSP (Student Self-service Portal) (5) Vital tool for any communication with your Academic Administrator

Timetable (4) This Category shows information about how to login and view your timetable.

Turnitin (submitting assessments, plagiarism and feedback) (1) Turnitin is integrated with Canvas and where you will submitted some of your assessments

Wireless (eduroam) (3) This provides information on the wireless services available for the students within our campus and connecting to eduroam away from our campus.

For more information please visit the eduroam home pages at http://www.eduroam.org