Frequently Asked Questions

* One-to-one Support and Training (1) Your Digital Essentials Canvas module & the computer lab sessions held during induction are the place to learn how to use IT & LT systems. Support after this is available in the Student Hub

01. Microsoft Teams and Online Classes (8) This will explain how to use Microsoft Teams and how to join the Online classes.

02. Office 365 Email Account (6) Includes Outlook email and installing Office 365 desktop versions
Note your 365 account (email/password) are also used for accessing Canvas

03. Canvas (VLE) (16) Virtual learning environment (VLE) where you will find most of the materials for your course

04. SSP (Student Self-service Portal) (7) Vital tool for any communication with your Academic Administrator

05. Password Protection (2) How to protect and create a secure password

06. Online Support and IT Tickets (5) Advice on what information to provide so we can resolve issues fast

07. BOLD (Online Library and Databases) (5) This is for all inquiries relating to Bloomsbury Online Library and Databases.

08. Timetable (4) This Category shows information about how to login and view your timetable.

09. Attendance Management System (6) Attendance is recorded using a swipe card system and there is a portal you can login and check your swipes

10. How to install other programs/software (2) This section will show you how to install other required course-based programs or software.

11. Using the Institute's Printers and Online Portal (7) How to access and navigate Bloomsbury Institute's print portal.

Currently you can check your print jobs and credit at http://print.lsbm.ac.uk:9191. This will require your BIL email as username & this accounts password.

12. Wireless (eduroam) (3) This provides information on the wireless services available for the students within our campus and connecting to eduroam away from our campus.

For more information please visit the eduroam home pages at http://www.eduroam.org

13. Turnitin (submitting assessments, plagiarism and feedback) (5) Turnitin is integrated with Canvas and where you will submitted some of your assessments

Cybersecurity Awareness (1) Cybersecurity Awareness online training help.

OneDrive (1) This category explains how to open and navigate OneDrive.