Frequently Asked Questions

How Do I keep My Password Secure

Steps to take to ensure your password stays safe:

  • Your new password needs to be at least eight characters long, have at least one uppercase letter and at least one number, your new password must not contain your name
  • You should never tell anyone the answers to the security questions for your password
  • The Institution will never ask you for your password via email, telephone or letter.
  • Think of a memorable phrase on which to base the password
  • Replace words with meaningful numbers or special symbols (e.g. to, too = 2, for = 4, and = &)
  • Capitalise some of the first letters
  • Replace letters with numbers or special characters that look similar (e.g. I = 1, o = 0, s = 5 or $)
  • Try to include a number somewhere. Try replacing an 'e' with three or 'oh' with a zero. e.g. z00gard3n
  • Avoid commonly used words - such as 'password' or the names of your family
  • Don't use any part of your name in the password
  • Don’t use a space, backslash ('\') or a pound sign ("£") in your password
  • Don't use characters that aren't readily accessible on the keyboard formats you are likely to be using (e.g. ø if you need to use UK format keyboards).
For more advice about managing your password, please contact IT Support (

Please Wait!

Please wait... it will take a second!