Frequently Asked Questions
How Do I keep My Password Secure
Steps to take to ensure your password stays safe:
- Your new password needs to be at least eight characters long, have at least one uppercase letter and at least one number, your new password must not contain your name
- You should never tell anyone the answers to the security questions for your password
- The Institution will never ask you for your password via email, telephone or letter.
- Think of a memorable phrase on which to base the password
- Replace words with meaningful numbers or special symbols (e.g. to, too = 2, for = 4, and = &)
- Capitalise some of the first letters
- Replace letters with numbers or special characters that look similar (e.g. I = 1, o = 0, s = 5 or $)
- Try to include a number somewhere. Try replacing an 'e' with three or 'oh' with a zero. e.g. z00gard3n
- Avoid commonly used words - such as 'password' or the names of your family
- Don't use any part of your name in the password
- Don’t use a space, backslash ('\') or a pound sign ("£") in your password
- Don't use characters that aren't readily accessible on the keyboard formats you are likely to be using (e.g. ø if you need to use UK format keyboards).