Frequently Asked Questions

How Do I Setup My (new) BIL Email

  1. To setup your account, go to www.bil.ac.uk.
  2. Click on “Student Services”.
  3. Click on Office365 / Email or go directly to the login page http://outlook.com/bil.ac.uk.
  4. Enter your username (e.g.LON987654321@bil.ac.uk) and temporary password, (your temporary password was sent to you from itsupport@bil.ac.uk).
  5. For the first time, it will ask you to change your password.
  6. Enter your “Old Password” (the password sent to you from itsupport@bil.ac.uk).
  7. Enter your “New Password” (you need to create a password).
  8. Your password needs to be at least eight characters long, have at least one uppercase letter and a least one number, your new password must not contain your name. Once you have changed your password you can access your account.
  9. You can now log into your Office365 email account (please note, when you change your Office365 password, your Canvas and SSP password will also change to the new password).

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