Frequently Asked Questions

How Do I Reset My Office365 Password

  1. Go to www.bil.ac.uk, Click on “Student Services” and click on “Office365”.
  2. On the sign in page click on “Forgot or Reset Password”.
  3. Enter your “User ID” (LONXXXXXXXXX@bil.ac.uk) and enter the “Characters in the Picture”, click “Next”.
  4. An email or text message will be sent to your device.
  5. Please note, when you change your Office365 password, your Canvas and SSP password will also change to the new password.
  6. If you have not set up an alternative email account or mobile number, please contact itsupport@bil.ac.uk and request a password reset.

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