Service Desk Analyst

Full-time salary:  £21,900 to £32,400 (Grade 1)

Location: London (Bloomsbury) and our new Great Portland Street Office

Closing date: 17.00 hours on Monday 29th November 2021

You can find the full Job Description and Person Specification here.

About the Post

Bloomsbury Institute is a higher education provider, regulated by the Office for Students, and we deliver undergraduate degrees in accounting, business and law. The majority of our teaching is delivered at 373-375 Euston Road, Birkbeck University of London.  We currently have c. 80 members of staff and 1,000 students, with plans to progressively increase student numbers to c. 2,000.

We pride ourselves on providing disadvantaged and underrepresented students with access to a transformative higher education experience. We recruit students that have the potential, attitude and aspiration to succeed. This is key to us fulfilling our broader vision of offering students from all backgrounds the opportunity to define and pursue success through education.

As a new role at a progressive, values-driven institute, we’re looking for someone with experience of working in Higher Education or in an IT Helpdesk customer focused setting. Reporting to the Applications Manager and working as part of a small team, you will play a crucial role in being the first line support and face of IT Services to students and staff. You will also be the main triage for IT tickets to second line IT Engineers.

There’s scope for development in this role, and you’ll have the chance to help shape and improve first line policies and procedures in how we deal with student and staff queries. You will also be able to enhance and develop your skills in areas such as Active Directory (AD), internal application and system support and deployment of software.

You can find the full Job Description and Person Specification here.

How to Apply

Applications should be emailed to

Please include the title of the post you have applied for in the subject heading of the email.

Before you apply, please read through Section 3 of our Staff Development and Recruitment Policy.

It is recommended that you submit your application early, as we intend to invite shortlisted candidates to interview on a rolling basis and may hire before the advert has closed.

Applications should include a CV and letter of application:

  • Your letter of application and/or CV should set out how you satisfy the essential criteria(and, if applicable, any desirable criteria) as set out in the Person Specification; and
  • Your letter of application should set out your competence to undertake the tasks associated with the post as set out in the Job Description.

If you wish to be considered for a job share or fractional (i.e. part-time) post, you should state this at the beginning of your letter of application.

We actively welcome applications from persons with a disability, and we have a Guaranteed Interview Scheme.  Full details are available in Section 3.3.1 of our Staff Development and Recruitment Policy.

All applicants are requested to complete a confidential online Equal Opportunities Monitoring Form which will be submitted separate to the CV and letter of application. Completion of this form will enable us to monitor the effectiveness of our Staff Development and Recruitment Policy and related procedures.